Frequently Asked Questions
General Questions
What types of products does Wolfpack offer?
We specialize in high-performance power stations, batteries, and solar panels designed for outdoor adventures, off-grid living, and Australia’s rugged conditions.
Who are your products suitable for?
Our products are perfect for campers, caravaners, 4WD enthusiasts, off-grid adventurers, nature photographers, drone operators, and anyone needing reliable portable power.
Where are you based?
We're based in Melbourne, Australia.
Product Questions
What’s the difference between power stations and batteries?
- Power Stations: All-in-one solutions that combine a battery, inverter, and multiple output ports to power devices like laptops, fridges, or lights.
- Batteries: Standalone units that provide energy storage, often used for custom setups with inverters or as additional power sources.
- Solar Panels: Solar Batteries or Portable panels that harness solar energy to charge batteries or power stations, ideal for off-grid use.
Can I use your solar panels with other brands of power stations or batteries?
Yes, most of our solar panels are compatible with a wide range of power stations and batteries, provided the voltage and connectors match. Check the product specifications or contact us for assistance.
How do I choose the right product for my needs?
This depends on your use case:
- Camping or caravanning: A power station with multiple ports and a solar panel for recharging is ideal.
- Off-grid living: Larger batteries and solar panels for sustained energy use are recommended.
- Professional use (e.g., photographers, drone operators): Compact, lightweight power stations are a great choice.
If you’re unsure, feel free to reach out to our team for personalized advice.
Ordering and Shipping
Where do you ship to?
We currently ship across Australia. Unfortunately, we cannot ship internationally at this time.
How long does shipping take?
Standard delivery typically takes 7–14 business days, depending on your location. Remote areas may require additional time. You’ll receive a tracking number once your order has been dispatched.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Can I pick up my order?
At this stage, we are an online-only store and do not offer a pick-up option.
Warranty and Returns
Do your products come with a warranty?
Yes, all our products come with a minimum 12-month warranty. Specific warranty details are included in the product description or user manual.
What is your return policy?
We accept returns for unused, unopened products within 30 days of purchase. Items must be in their original packaging. If your product is faulty, please contact us, and we’ll assist with a replacement or repair.
How do I initiate a return or warranty claim?
Contact our support team via email at info@wolfpackpower.com.au with your order number, a description of the issue, and any supporting photos or videos if applicable.
Technical Support
What should I do if my product isn’t working?
Check the user manual for troubleshooting tips. If the issue persists, contact our support team for assistance.
Can I expand the capacity of a power station?
Some of our power stations are expandable with additional batteries. Refer to the product description or contact us for compatibility details.
How do I maintain my battery or power station?
Store your product in a cool, dry place and avoid fully discharging the battery for prolonged periods. Follow the user manual for specific maintenance tips.
Contact Us
How can I get in touch with you?
You can reach us via email at info@wolfpackpower.com.au or through our contact form below. Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM (AEST).